Repeat Prescriptions

Ordering Repeat Medication

If your doctor agrees you may be issued with a repeat prescription to enable you to receive regular medication without seeing the doctor every time. You will usually receive two months treatment at a time. 

Please follow the instructions on the repeat slip and allow three full working days before you collect the prescription (72 Hours). If you need your prescription sooner, that is within 24 or 48 hours please advise the reception staff when making your request. 

We regret we cannot accept requests for repeat prescriptions over the telephone. If you have lost your repeat slip you can ask for another copy at reception or fill in a form, also available at reception.

You can also request repeat prescriptions on-line – please see the ‘Patient Access’ section for this.

Feeling Unwell? Think Pharmacy!

Did you know that your pharmacist can offer advice and, if necessary, prescribe medication to treat the following ailments under the Minor Ailments Service: acne, athlete’s foot, conjunctivitis, cystitis, dermatitis/eczema, diarrhoea, gout, haemorrhoids (piles), hay fever, head lice, impetigo, indigestion/heartburn, migraine, oral thrush in babies, scabies, threadworm, vaginal thrush. Consultations are always free and confidential, regardless of whether the pharmacist gives you any medication.

Click here to learn more about what your pharmacist can do for you.

A New Way to Get Your Medicines and Appliances

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What Does this Mean for You?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. 

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive. 

Is This Service Right for You?

Yes, if you have a stable condition and you:

  • Don’t want to go to your GP practice every time to collect your repeat prescription.
  • Collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • Don’t get prescriptions very often
  • Pick up your medicines from different places.

How Can you Use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • A pharmacy
  • A dispensing appliance contractor (if you use one)
  • Your dispensing GP practice (if you are eligible)

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I Change my Nomination or Cancel it and get a Paper Prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS Reliable, Secure and Confidential? 

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. 

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

If You are Unhappy With Your Experience of Nomination

You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved.

For More Information Visit, your pharmacy or GP practice.

Order Your Repeat Medication Here