All GP Practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at the practice. The average pay for GPs working at Lawton House Surgery in the last financial year was £78 198.00 before tax and national insurance.
This is for 3 full time GPs and 3 part time GPs and 2 locum GPs who worked in the practice for more than six months.
How Your Care is Planned
Lawton House Surgery belongs to NHS East Cheshire Clinical Commissioning Group. It consists of 23 GP practices. Thier main purpose is to ensure a high quality of health care by commissioning appropriate health care services, for over 201,000 residents in the main areas of Alderley Edge, Bollington, Chelford, Congleton, Disley, Handforth, Holmes Chapel, Knutsford, Macclesfield, Poynton and Wilmslow.
Please click here to visit the East Cheshire Commissioning Group website.
What You Can Expect From Us:
- Courtesy, respect, privacy and confidentiality.
- Quality medical care, health checks, promotion of healthy lifestyles and illness prevention advice.
- Explanation and information about your illness, treatment and our services.
- Referral to a specialist for an opinion when appropriate.
- Surgery appointments to be available within 48 hours with a Doctor or Nurse.
- We shall do our best to see you on time and would not expect you to wait over 30 minutes.
- Prompt investigation of any complaints about the service. We try our best – sometimes things go wrong. We shall answer complaints following the NHS complaints procedure.
- Access to your medical records subject to the legal requirements.
- Named GP: From the 1st of April 2015, the practice is required under the terms of the latest GP contract to allocate all patients a named accountable GP. This GP has responsibility for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each of their patients where required, based on the GP’s clinical judgement. This does not mean that you will only see your named GP, you will continue to be able to see any member of the clinical team and your care will still be provided by the most appropriate member of the clinical team at Lawton House Surgery. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery. Please inform us if you wish to change your accountable GP
What We Ask of You:
- Treat us with the same courtesy and respect as you expect from us.
- Do not use the out of hours service as an extension of surgery hours. It is for emergencies only.
- Only request a home visit if you are too ill to come to the surgery. Try to phone in the request before 10.30 am if possible.
- Allow three full working days (72 hours) before collecting repeat prescriptions. If you require your prescription sooner please hand your request to a member of reception staff rather than putting it in the box on the reception desk.
- If you cannot keep an appointment, please let the surgery know in good time. We may be able to offer it to someone else whose need is urgent.
- Tell us if you change your name, address or telephone number.
- Please be patient if we are very busy or running late.
Suggestions, Comments & Complaints
We would value any compliments or postive feedback to enable us to identify aspects of the service which are valued by you. Please tell a member of staff or log your comment on the NHS choices website.
We are also keen to hear your ideas. There is a “suggestions box” on the inside of the front door, or our practice manager will give you further information.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur and welcome any suggestions or comments to improve the service. Please ask to speak to the practice manager, who will give you further advice and/or a leaflet on our complaints procedure.
We offer a Practice Complaints Procedure to deal with comments, suggestions and complaints about the service we provide. Every year we issue and closely analyse a patient questionnaire to facilitate this. The most recent results are on our ‘Patient Participation Group’ section.
Your Personal Information
The practice is bound by the Data Protection Act and any information regarding your medical history is confidential.
This will not be released to any third party without your consent. Leaflets giving more information are available in the waiting room and at reception.
Patients can choose whether or not they want their clinical information to be shared by NHS providers to benefit your care. You can opt out if you wish.
Cheshire Care Record
This is a project involving all GP, hospital, community, mental health and social care services provided in Cheshire. The Service streamlines summary health and social care information into one digital record so you don’t have to deep repeating your medical or social care history. Your shared record includes information such as test results, medication, allergies and social or mental health information relevant to your care. All information is held securely and will not be shared with other organisations. It is important to note that your information can only be accessed if you have given your consent. The Cheshire Care Record is a multi-agency initiative, with organisations involved including four CCGs, Cheshire East Council, East Cheshire NHS Trust and other providers of social care, mental health and cancer services across Cheshire.
Your Personal Information
The practice is bound by the Data Protection Act and any information regarding your medical history is confidential. This will not be released to any third party without your consent.
Leaflets giving more information are available in the waiting room and at reception. Patients can choose whether or not they want their clinical information to be shared by NHS providers to benefit your care. You can opt out if you wish.
General Data Protection Regulations (May 2018)
Please click here to access the Practice’s privacy statement.