Thank you for choosing our surgery. On arrival, you will be given a Registration pack which contains information we hope you will find useful. You can register for online services which will allow you to book appointments or repeat prescriptions. Ask at reception about Patient Access.

Our Practice Charter offers you courtesy, respect, privacy and confidentiality along with quality medical care. What we ask of you is that you treat us with the same courtesy and respect that you expect from us. Again, thank you for choosing Lawton House Surgery.

If you live within our practice area you are welcome to register with us, and our reception staff will be happy to guide you through the procedure. Eligibility can be quickly confirmed from your address, so it would help if you could provide proof by way of a recent utility bill.

You will need to complete a registration form (GMS1) and questionnaires which will provide useful information whilst we wait for your medical records to arrive from your previous doctor.

New patients should provide the following information:

• Proof of Identity (birth certificate, driving licence, or passport).
• Details of current and past medical conditions.
• Details of current medication, to include the latest repeat slip.
• Details of any allergies.
• Provide similar details for all family members if applicable.
• Details of any disabilities that you wish us to be made aware of and how we need to mark your medical record.

Patients with Disabilities

The practice will do the following:-

• Ask people if they have any information or communication needs and find out how to meet their needs during consultations.
• Record those needs clearly and in a set way.
• Highlight or flag the person’s file or notes so its clear that they have information or communication needs, and how to meet those needs.
• Share information about people’s communication needs with other providers of NHS and adult social care when they have consent or permission to do so.
• Take steps to ensure that people receive information which they can access and understand and receive communication support if they need it.
• Provide large font practice leaflets – when requested.

All new patients are offered a health check with a member of the healthcare team to ensure that any required tests are up to date and that we have an accurate record of any repeat medication you may be taking.

If you are taking regular medication you may be invited to make an appointment with one of our GPs, Pharmacists OR other healthcare professionals. This will ensure that your repeat prescriptions are set up and you can get your medication without delay when you need it.

Medical treatment is available from the date of registration. Please contact reception for further information.

Shown to the right/below is the area of which Lawton House Surgery covers in terms of which patients are able to use the surgery depending on their home location, meaning we can only practice within this area.

If you are ill while away from home, or if you are not registered with a doctor but need medical care.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to register permanently with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Click for a temporary registration form

The fact sheets below have been written to explain the role of UK health services and the National Health Service (NHS), to newly-arrived individuals and those seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages.

English	Farsi	Urdu
Albanian	Bengali	Hindi
Arabic	Croatian	Lithuanian
Bulgarian	Punjabi	Polish
Chinese (Cantonese)	Somali	Portuguese
Chinese (Mandarin)	Gujerati	Spanish
Russian	Turkish	French